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Terms and Conditions

1. Eligibility

You must be at least 18 years old to use the Site. If you use the Site on behalf of a company or other organization, you confirm that you have authority to accept these Terms for that organization.

2. Our Services and Client Agreements

  • The Site describes our services in general terms. Nothing on the Site is an offer, quote, or binding commitment to provide services.
  • We perform client work only under a signed proposal, statement of work, master services agreement, or similar written agreement (a “Client Agreement”). If these Terms conflict with a Client Agreement, the Client Agreement controls.
  • Consultations, audits, and recommendations provided before a Client Agreement is signed are for general information only. They do not create a client relationship or any obligation for either party.

3. No Guarantee of Results

Search rankings, visibility and citations in AI search tools, advertising performance, website traffic, leads, and revenue depend on many factors outside our control, including platform algorithms, competition, and market conditions. Case studies, metrics, and testimonials on the Site describe the experiences of specific clients. They are not a promise or prediction of the results you will receive. Results vary.

Reviews shown on the Site are a selection drawn from our public Google Business Profile. You can read all of our reviews on Google.

4. Acceptable Use

You agree not to:

  • Use the Site for any unlawful purpose or in violation of these Terms
  • Submit false information, spam, or messages on behalf of someone else without their authority
  • Upload or transmit viruses, malware, or other harmful code
  • Attempt to gain unauthorized access to the Site, our systems, or any data, or interfere with the Site’s security or performance
  • Harvest email addresses, phone numbers, or other personal information from the Site
  • Copy or republish substantial portions of the Site as your own, or frame or mirror the Site
  • Use the Site to infringe the rights of Whippet Creative or anyone else

Search engines and AI tools are welcome. Search engines and AI answer engines may crawl, index, summarize, and cite our public pages in line with our robots.txt and llms.txt files. Quoting short portions of our content with attribution and a link to the source page is permitted.

5. Intellectual Property

  • The Site and its content, including text, graphics, logos, design, case studies, images, and code, are owned by or licensed to Whippet Creative and are protected by copyright, trademark, and other laws.
  • “Whippet Creative” and our logo are our trademarks. You may not use them without our written permission.
  • Client names, logos, and work samples belong to their respective owners and are shown with permission.
  • You may view and print Site content for your personal use or internal business reference. All other rights are reserved.
  • Ownership of work we create for clients is governed by the applicable Client Agreement.

6. Information You Submit

  • You are responsible for the information you submit through the Site and confirm that it is accurate and that you have the right to share it.
  • Please do not send passwords, financial account numbers, protected health information, or other confidential information through our forms, email, or text messages. Confidentiality obligations begin only under a signed Client Agreement or nondisclosure agreement.
  • If you send us ideas, suggestions, or feedback, we may use them without any obligation to you.
  • Our use of personal information is described in our Privacy Policy.

7. Text Message Terms

These terms apply to text messages sent by Whippet Creative, LLC.

  • Messages you will receive: Appointment confirmations and reminders, replies to your inquiry, and project or account updates. If you separately opt in to marketing texts, you may also receive occasional messages about our services.
  • How you opt in: By entering your mobile number and checking the text message consent box on one of our forms or booking pages. Consent is optional and is not a condition of any purchase.
  • Frequency and cost: Message frequency varies. Message and data rates may apply. Check your mobile plan for details.
  • How to opt out: Reply STOP at any time. You may also reply END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, or OPT OUT. You will receive one final message confirming that you have been unsubscribed. You may also opt out by contacting us by email or phone, and we will honor your request within the time required by law.
  • How to get help: Reply HELP, or contact us at [email protected] or (901) 272-0230.
  • Carrier disclaimer: Mobile carriers are not liable for delayed or undelivered messages.
  • Your number: You confirm that you are the account holder or an authorized user of the mobile number you provide. If you change or give up that number, please reply STOP or let us know so we can update our records.
  • Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for details.

8. Third-Party Services and Links

Parts of the Site, such as our contact forms, booking calendar, and review widget, are provided by third-party platforms. The Site also links to other websites, such as LinkedIn, Google, and websites we have built for clients. Those services have their own terms and privacy policies, and we are not responsible for their content or practices.

9. Disclaimers

The Site and its content are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not guarantee that the Site will be uninterrupted, secure, or error-free.

Content on the Site, including blog posts and guides, is general information only. It is not legal, financial, tax, or regulatory compliance advice. Please consult a qualified professional about your specific situation.

10. Limitation of Liability

To the fullest extent permitted by law, Whippet Creative and its owners, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or goodwill, arising out of or related to your use of the Site. Our total liability for any claim related to the Site will not exceed one hundred U.S. dollars ($100).

Some jurisdictions do not allow certain limitations of liability, so some of these limits may not apply to you. This section does not change any liability terms in a Client Agreement.

11. Indemnification

You agree to defend, indemnify, and hold harmless Whippet Creative and its owners, employees, contractors, and agents from any claims, losses, and expenses, including reasonable attorneys’ fees, arising from your misuse of the Site, your violation of these Terms, or your violation of anyone else’s rights.

12. Governing Law and Disputes

  • Governing law: These Terms are governed by the laws of the State of Tennessee, without regard to its conflict of law rules.
  • Informal resolution first: Before filing a claim, you agree to contact us in writing at [email protected]m and give us 30 days to try to resolve the issue.
  • Where disputes are heard: Any dispute related to these Terms or the Site will be resolved exclusively in the state or federal courts located in Shelby County, Tennessee, and you consent to the jurisdiction of those courts.

13. Accessibility

We want everyone to be able to use our Site. If you have trouble accessing any content or feature, contact us at [email protected] or (901) 272-0230, and we will work with you to provide the information in another format.

14. Copyright Concerns

If you believe content on the Site infringes your copyright, email us at [email protected] with a description of the work, the location of the content on the Site, your contact information, and a statement that you believe in good faith the use is not authorized. We will review and respond promptly.

15. Changes to the Site and These Terms

We may change, suspend, or discontinue any part of the Site at any time. We may also update these Terms. When we do, we will change the “Last updated” date above. Your continued use of the Site after an update means you accept the revised Terms.

16. General Terms

  • Entire agreement: These Terms and our Privacy Policy are the entire agreement between you and us about the Site. Client work is governed by the applicable Client Agreement.
  • Electronic communications: You agree that we may communicate with you electronically and that electronic notices meet any legal requirement for written notice.
  • Severability: If any part of these Terms is found unenforceable, the rest remains in effect.
  • No waiver: Our failure to enforce any part of these Terms is not a waiver of our right to enforce it later.
  • Assignment: You may not transfer your rights under these Terms. We may assign ours, for example as part of a business transfer.
  • Termination: We may restrict or end your access to the Site if you violate these Terms.

17. Contact Us

Questions about these Terms? Contact us:

Whippet Creative, LLC
2037 Hallwood Dr
Memphis, TN 38107
Email: [email protected]
Phone: (901) 272-0230